More Info/Policies

Glaze color samples are typically stocked and normally ship within one week.

All other tiles are made-to-order.  Our current estimated turnaround time for made-to-order tiles is 8 weeks.

It is recommended that you purchase samples first to verify color, etc. before placing a larger order. 

All tiles are about 3/16" smaller than the nominal size to allow for grout spacing.  Thickness is approximately 9/16".  Some art tiles (4x4, 2x6, and 2x2) are available in an optional 7/16" thickness.

Edge glazing is available by special order.

Cancellations are accepted within 48 hours of placing your order.  Made-to-order tiles are non-refundable.

All tiles are semi-vitreous and suitable for most interior wall applications.  Please follow TCNA guidelines when installing tile.

All tiles should be sealed before and after grouting with a high quality penetrating sealer.  Follow manufacturer's instructions.

Some variation in glaze color is an expected and positive feature of handmade tiles.  After approving your sample tiles, it is recommended that all tiles for your installation be purchased at the same time to provide the greatest consistency in glaze color.  Ordering an additional 5-10% is recommended to have on hand in case future replacement becomes necessary.

It is recommended that you consult with your local installation and design professionals to determine quantities, sizes, and glaze required for your particular project before placing your order.  Always wait to receive all of your tiles before scheduling an installer.

If you would prefer to pick up your order at our location instead of having it shipped, contact us to make arrangements.