It is recommended that you purchase samples first to verify color, etc. before placing a larger order.  Glaze color samples in the 4x4 field tile size ship within 1-5 business days.  Our turnaround time for all other made-to-order tiles is approximately 10 weeks.  Very large orders may take longer.

Cancellations are accepted within 48 hours of placing your order.  Made-to-order tiles are non-refundable.

All tiles are semi-vitreous and suitable for most interior wall applications.  Please follow TCNA guidelines when installing tile.

All tiles should be sealed before and after grouting with a high quality penetrating sealer.  Follow manufacturer's instructions.

Some variation in glazes is an expected and positive feature of handmade tiles.  After approving your sample tiles, it is recommended that all tiles for your installation be purchased at the same time to provide the greatest consistency in glaze color. 

It is recommended that you consult with your local installation and design professionals to determine quantities, sizes, and glaze required for your particular project before placing your order.  Always wait to receive all of your tiles before scheduling an installer.