More Info/Policies

All tiles measure approximately 9/16" thick and are about 3/16" smaller than the nominal size to allow for grout spacing.  We can make the following art tiles in an optional ~7/16" thickness by special order: 2x6 art nouveau border, 4x4 Gingko/dragonfly, 4x4 tulip, and 2x2 art tiles.  All other art tiles and field tiles are only available in ~9/16" thickness. Contact us for more information about placing a custom order for thinner tiles.

Bullnose tiles and edge glazing are available on some tiles by special order. 

It is recommended that you purchase samples first to verify color, etc. before placing a larger order.  Glaze color samples in the 4x4 field tile size ship within 1-5 business days.  At this time our turnaround for all other made-to-order tiles is approximately 8 weeks.  Very large orders may take longer.

Cancellations are accepted within 48 hours of placing your order.  Made-to-order tiles are non-refundable.

All tiles are semi-vitreous and suitable for most interior wall applications.  Please follow TCNA guidelines when installing tile.

All tiles should be sealed before and after grouting with a high quality penetrating sealer.  Follow manufacturer's instructions.

Some variation in glazes is an expected and positive feature of handmade tiles.  After approving your sample tiles, it is recommended that all tiles for your installation be purchased at the same time to provide the greatest consistency in glaze color.  Ordering an additional 5-10% is recommended to have on hand in case future replacement becomes necessary.

It is recommended that you consult with your local installation and design professionals to determine quantities, sizes, and glaze required for your particular project before placing your order.  Always wait to receive all of your tiles before scheduling an installer.

If you would prefer to pick up your order at our location instead of having it shipped, contact us to make arrangements.