More Info/Policies

It is recommended that you purchase a sample(s) first to verify color, etc. before placing a larger order.

Samples ship the next business day.

After approving your sample(s), contact us and we will set up a special order listing for you for the quantities, sizes, and designs you require for your installation.  Turnaround time for made-to-order installation tiles is currently 8 weeks from date of purchase.

All tiles are about 3/16" - 1/4" smaller than the nominal size to allow for grout spacing.  The standard thickness of our tiles is ~5/8".   Some art tiles are available in an optional 7/16" thickness.  Field tiles are only available in our standard thickness of ~5/8".

Our tiles are suitable for most interior wall applications.  Please follow TCNA guidelines when installing tile.

All tiles should be sealed before and after grouting with a high quality penetrating sealer.  Follow manufacturer's instructions.

Cancellations are accepted within 48 hours of placing your order.  Samples and made-to-order tiles are non-refundable.

Some variation in glaze color is an expected and positive feature of handmade tiles. After approving your sample tiles, it is recommended that all tiles for your installation be purchased at the same time to provide the greatest consistency in glaze color.  Ordering an additional 5-10% is recommended to have on hand in case future replacement becomes necessary.

It is recommended that you consult with your local installation and design professionals to determine quantities, sizes, and glaze required for your particular project before placing your order.  Always wait to receive all of your tiles before scheduling an installer.

If you would prefer to pick up your order at our location instead of having it shipped, contact us to make arrangements.