Policies

All tiles are made-to-order and most jobs can be completed in 1-4 weeks on average depending on quantity.  Very large orders may take longer. Please contact us for an up to date estimate of our current turnaround time.

Individual sample tiles are refundable less shipping costs if returned in good condition within 3 weeks of purchase.  A 20% restocking fee will be charged on all returns.  Contact us before returning your item(s).

Made-to-order tiles are non-refundable.  Cancellations are accepted within 24 hours of placing your order.  I recommend purchasing samples first before placing a larger order.  All tiles are made-to-order.

All tiles in my shop are semi-vitreous and are suitable for most interior wall applications. However, most of our tiles use crackle glazes and are not recommended for use in shower enclosures.  Please follow TCNA guidelines when installing tile.

All tiles should be sealed before and after grouting with a high quality penetrating sealer. Follow manufacturer's instructions.

Computer screens do not always represent colors exactly, therefore it is recommended that you order samples first to verify color, etc. before committing to a larger order.  Some variation in glazes is normal and expected with handmade tiles.  After approving your sample tiles, it is recommended that all tiles for your installation be purchased at the same time to provide the greatest consistency in glaze color. 

It is recommended that you consult with your local installation and design professionals to determine quantities, sizes, and glaze required for your particular project before placing your order.  Always wait to receive all of your tiles before scheduling an installer.